What is a “Standing Order?”
A standing order is the amount and variety of products you would like to
have delivered to your home each week. This standing order is posted on our
computer records and you can change it simply by visiting our Order Change
page or by calling our Customer Service department at 1-866-OBERWEIS (1-866-623-7934).
Of course, we invite you to add products to your order at any
time. A visit to our Order Change
page, a call to our office or a note left in your dairy box will alert us to
any changes you would like to make.
However, to ensure the quality and freshness of the products you
receive, your driver carries only limited quantities of extra product on
his truck. We recommend that you visit the Order Change
page up to 10:00 pm the night before your delivery is scheduled or call
our Customer Service department up to
11:00 pm, so your driver can make sure he has the items you wish to
purchase.
Why a Dairy Box?
The insulated dairy box you received with your first order was
specially designed for Oberweis Dairy to protect the quality of our
products from the effects of sunlight and temperature changes. Many people
do not know that light causes deterioration in the vitamin content of milk
and may affect the flavor. The charge for this protective box is a
one-time, non-refundable fee.
Because we care about the quality of the products you receive, your
driver cannot leave a delivery if this box is not available for him to
use. Please remember that you will still be assessed our nominal delivery
fee if your driver attempts to deliver your order and the box is not
available. Please dispose of the plastic caps and rinse your empty milk
bottles before returning them to the dairy box for your driver to pick up.
Glass bottle products are, of course, susceptible to breakage when
frozen, therefore, we have established a policy of having your milkman
ring your doorbell in the case of extremely cold weather when even the
insulated box cannot prevent freezing. Please be assured that this will be
done only when absolutely necessary to protect the quality of the products
you order.
How Do I Pay?
You will receive an invoice at the beginning of each month. It will
arrive in your dairy box, usually with your first delivery of the month.
For your convenience, you may choose from any of the following payment
options:
- Pay by Check – Simply send us your payment
via US Mail along with your invoice stub.
- Direct Withdrawal – You may authorize us
to automatically withdraw the amount of your monthly invoice from your
checking account. To enroll, please send a signed and voided check to
our Accounting Department at the following address:
Oberweis Dairy
951 Ice Cream Drive
North Aurora, IL 60542
Attn: Accounting
- Charge your Visa, MasterCard or Discover Card
– Contact our Customer Service department at 1-866-OBERWEIS (1-866-623-7934).
A Customer Service Representative will arrange for your payment to be
automatically charged to your credit card.
The menu you receive each month shows the prices for each
of our products for that month. In addition, there is a nominal delivery
charge for each delivery.
What is the Holiday Delivery Schedule?
There are only two days per year that we don't make
deliveries...Thanksgiving and Christmas. Customers that would normally receive
a delivery on either of these days should consider taking a larger delivery the
week before these dates. Those customers will receive a notice from their
milkman if their normal delivery is to be affected. We do not make up these
deliveries.
What Happens When I Go On Vacation?
If you do not wish to receive your weekly delivery - whether you're
going to be out of town for a week or going away for the weekend or season
- just let us know.
The easiest way is to call our office at least one day in advance, or
leave a note in your dairy box for your milkman at least one week in
advance. If you manage your account on-line you can also request this
here. Simply click on the red delivery options button above your order
summary. There you will see several options for suspending your order.
As long as your milkman knows not to stop at your home, the delivery
charged will be waived.
If you have a question that is not answered here, please
contact our Customer Service department at 1-866-OBERWEIS
(1-866-623-7934)
and a Customer Service Representative will be happy to answer your questions.
You may also Contact Us with your question by email.
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